Privacy Policy

Casushi Casino is committed to protecting the personal information of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood the practices described in this document regarding your personal information and how we will handle it.

Information We Collect

When you register and use Casushi Casino, we collect various types of information necessary to provide our services and comply with legal obligations. Personal data collected includes your name, date of birth, postal address, email address, telephone number, and payment details. We also gather identification documents such as passport or driving licence copies to verify your identity and age in line with UK Gambling Commission requirements. Technical information is automatically collected through cookies and similar technologies, including your IP address, browser type, device information, operating system, and gameplay patterns. Transaction data encompasses details of deposits, withdrawals, wagers, wins, and losses. We may also collect communication records of your interactions with our customer support team through email, live chat, or telephone.

How We Use Your Information

The information collected serves multiple purposes essential to operating our casino services responsibly. We use your personal data to create and manage your gaming account, process financial transactions, and verify your identity to prevent underage gambling and fraud. Your information enables us to comply with anti-money laundering regulations and fulfil our obligations under the Gambling Act 2005 and UK Gambling Commission licence conditions. We analyse gameplay data to identify potential problem gambling behaviours and implement appropriate player protection measures. Your contact details allow us to communicate important account information, respond to queries, and send service-related notifications. Where you have provided explicit consent, we may use your information for marketing purposes, though you retain the right to withdraw this consent at any time. Technical data helps us improve our website functionality, enhance user experience, and maintain platform security.

Data Sharing and Disclosure

Casushi Casino shares your personal information only when necessary and in accordance with data protection legislation. We disclose data to payment processors and financial institutions to facilitate deposits and withdrawals securely. Third-party service providers who assist with customer support, marketing services, IT infrastructure, and data analytics receive information strictly on a need-to-know basis under confidentiality agreements. Regulatory bodies including the UK Gambling Commission and HMRC receive information as required by law to ensure compliance with gambling regulations and tax obligations. Law enforcement agencies may access your data where legally obligated or to prevent fraud and criminal activity. In the event of a business transfer, merger, or acquisition, your information may be shared with prospective buyers under strict confidentiality terms. Age verification and identity verification services receive relevant documentation to confirm your eligibility to gamble.

Data Security and Retention

We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL technology, and sensitive information is stored on secure servers with restricted access controls. Our staff members receive regular training on data protection principles and are bound by confidentiality obligations. Payment card information is processed through PCI DSS compliant systems, and we never store complete card details on our servers. We retain your personal data for as long as your account remains active and for a period thereafter as required by UK gambling regulations. Financial transaction records are kept for six years following account closure to comply with anti-money laundering legislation and tax requirements. Marketing consent records are maintained until you withdraw permission or for three years following your last interaction with our services. Identification documents are securely destroyed once verification is complete, though records of verification may be retained. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.

Your Rights and Contact Information

Under UK data protection law, you possess several rights concerning your personal information held by Casushi Casino. You have the right to access the personal data we hold about you by submitting a subject access request. You may request correction of inaccurate or incomplete information at any time through your account settings or by contacting our data protection team. Where processing is based on consent, you can withdraw that consent, though this will not affect the lawfulness of processing conducted prior to withdrawal. You have the right to request deletion of your personal data in certain circumstances, subject to our legal and regulatory retention obligations. You may object to processing based on legitimate interests or request restriction of processing under specific conditions. Data portability rights enable you to receive your information in a structured, commonly used format or request direct transfer to another provider where technically feasible. To exercise any of these rights or raise concerns about how we handle your information, contact our Data Protection Officer at [email protected] or write to us at Casushi Casino, Data Protection Department, providing your full name and account details. If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.